With new changes to internet security, Paypal may give some buyers trouble as the Paypal will timeout if the cache is full or the session cookies are not enabled for Paypal's secure site.
The message below details out if you have trouble posting your order how to correct the settings on your browser to make your order. I hope this information is helpful and I appreciate your patience as the internet browsers continue to update to protect us.
-Rick
If you are continuously being asked to log into your account while using
the Send Money feature, you will need to enable session cookies. To do so,
please follow the steps below:
For Internet Explorer 5.5 and below:
1. Click 'Start', then 'Settings', then 'Control Panel'
2. Double-click 'Internet Options'
3. Select the 'Security Tab'
4. Click 'Custom Level'
5. Scroll to the prompt 'Allow per-session cookies'
6. Select 'Enable' and click 'OK' to save your changes
7. Click 'OK'
For Internet Explorer 6.0 and Windows XP:
1. Open your Internet Explorer browser
2. Click 'Tools' located at the top of the browser and select 'Internet
Options'
3. Click 'Privacy' located at the top of the window
4. Click 'Edit' located near the bottom of the window
5. On the line provided, type https://www.paypal.com/ and click 'Allow'
6. Click on 'OK' to exit all screens and log into your PayPal Account
To enable cookies using Netscape on a Macintosh running OS9.X or lower
1. Click 'Edit' from the top bar
2. Select 'Preferences'
3. Select 'Privacy & Security'
4. Under Cookies, select 'Enable all cookies'
5. Click 'OK'
6. Go back to the Web and click 'Reload'. You should receive the most
recent versions of our web pages
7. Shutdown all browser windows and open a new one
To enable cookies using Netscape on a Macintosh running OSX
1. Click 'Netscape' from the top bar
2. Select 'Preferences'
3. Select 'Privacy & Security'
4. Under Cookies, select 'Enable all cookies'
5. Click 'OK'
6. Go back to the Web and click 'Reload'. You should receive the most
recent versions of our web pages
7. Shutdown all browser windows and open a new one
If you continue to have problems, we would suggest clearing the cache for
your computer or device and clearing cookies so that we can eliminate the
most common reason customers would experience the 'loop' you describe.
Since cache or temporary Internet files are used when you return to
previously viewed web pages, if you experience difficulty viewing a web
page, the cache may be corrupted. If you do not clear your cache files
periodically, you may experience longer loading or browser closing times.
In order to improve your performance on the web and specifically while
visiting our site, we suggest that you occasionally clear your cache.
Below are instructions to clear your cache for various browsers. If your
browser is not listed below, we suggest that you use the help section of
your browser or contact their customer service center.
Internet Explorer
1. Click the 'Start' button
2. Select 'Settings' and click 'Control Panel'
3. Double-click on Internet (or Internet Options) and select the
General tab
4. Click the 'Settings' button in the Temporary Internet Files section
and choose 'View Files'
5. Click 'Edit' and select 'Select All'
6. Press the 'Delete' key on your keyboard. If prompted to verify that
you want to delete your cookies, click 'Yes'
Netscape
Your computer stores copies of frequently accessed pages in the memory
cache or disk cache. This way, the computer doesn't have to retrieve the
page from the network each time you view it.
To set the size of the memory cache or to clear it (Windows and Unix only):
1. From the 'Edit' menu, choose 'Preferences'
2. Open the 'Advanced' category; then click 'Cache'
3. To clear the 'Memory Cache' immediately, click 'Clear Memory Cache'
WebTV or other TV devices are generally able to clear the cache by
unplugging the device for a 5 minute period or longer.
Next, vary the selection between the type of payment you are trying to
make. For example, if you chose 'Auction-Goods' and it is failing or
staying in a 'loop', you may wish to try 'Service' for the payment type.
If you are still unable to Send Money using this method, you may be
experiencing technical problems due to a specific configuration of your
system, slow Internet connection speed or congestion on the Internet
overall.
In an effort to assist you in an efficient manner, please respond to this
email with the following information.
1. What is your Operating System? (Examples: Windows 95/98/NT)
2. Are you using a PC, Mac or TV device?
3. What is the version of your browser? (Netscape 4.7, Internet
Explorer 5.5)
This data will assist our Technical Support Department in troubleshooting.
If you have any further questions, please feel free to contact us again.
Sincerely,
Randy
PayPal Community Support
PayPal, an eBay Company
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