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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Product quality/warranty issues:

If an unfortunate issue has come up in a repair, we apologize that this happened. We take great pride in the low defect rate of under .5% on our products.

If a product or part is not performing as you would expect either due to wearout in the warranted period or the fit and function upon installation is not working as expected, please send an e-mail to ricklord@charter.net or call 636-861-2321.

Once we get the report of a problem we will discuss with you the situation and any possible tests that need to be performed to narrow down the issue. Once the problem is identified we may require the bad part be sent back at the cost of the buyer. We will in turn send a new replacement part at no cost back to you.

Our intent is to not have to get parts back but on some larger items it will be required. Bottom line we will take care of your situation and treat you as you rarely see anymore with businesses.... we make it right! If you are out of the warranted period and have a problem please contact us and explain the situation we may be able to work out a modified repair kit for you to save you money on the next repair.

For uninstalled returns that can be resold due to not being tampered:

We will accept returns within 14 days of the purchase of your product if you determine that the kit you bought is not what you wanted.  Please contact us at ricklord@charter.net or 636-861-2321 to arrange the return.  The return will be charged a 20% restock fee of the purchase price and the shipping costs are not refundable.  Please make sure to ask any and all questions to avoid this situation.  The shipping of the returned goods is the responsibility of the buyer.

thank you!

Laserprinterkits.com

Contact Information:
Laserprinterkits.com
823 Oakmoor Dr.
Fenton, MO  63026

I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

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